FAQs

  • 1. How does the deposit process work?

    Eurocom Trade provides simplicity and ease when making a deposit into your trading account. First, you will need to log in to the trading platform and locate the “My Account” section. Click on the button labeled “Deposit Funds.” Next, you will have several options for deposit methods to choose from. Just select the option you prefer and provide the required information in the form. Click on the “Deposit” button. Now you will be ready to start trading on your Eurocom Trade account. Important: When registering for a Eurocom Trade account you will be asked to choose the currency in which you would like to make trades. Please note that upon selecting your account base currency, you will not be able to change this later. The Euro, U.S. dollar and the British Pound are your options for currencies. Eurocom Trade does not charge fees for making a deposit. On the other hand, your financial institution may charge their own transaction fees for making deposits.

  • 2. What is the minimum required deposit for opening a trading account?

    The minimum deposit is $ / € / £250 (Depending on whatever base currency you have chosen).

  • 3. What are the available trading hours?

    The platform is available for making trades during any time the worldwide financial markets are open. Generally, you will be able to trade 24 hours per day, five days per week on the Eurocom Trade platform. Trading hours start on Sunday at 22:00 GMT and ends on Friday at 20:00 GMT.

  • 4. Do I have to pay any fees or commissions?

    No, we do not charge any fees or commissions, since we earn our revenue through the spread.

  • 5. How do I contact customer service?

    Customer service is available to our clients 24 hours per day, 5 days per week. The Eurocom Trade customer service professionals offer prompt and responsive assistance in a variety of languages. You can contact the support team via email, live chat or telephone.

  • 6. How does the withdrawal process work?

    Eurocom Trade has made its withdrawal process simple, stream-lined and free of hassles. Just log in to the Eurocom Trade platform and click on the button labeled “Requests.” On the next page choose the option labeled Withdraw” and provide the required information. After completing this process, your withdrawal request will then be approved. Your funds will then be transferred upon approval of your request. The withdrawn funds will go to the bank account or method you used to originally deposit the funds. After providing the required ID documents, the withdrawal process can take up to three business days to finalize. Eurocom Trade does not charge any fees whatsoever to withdraw your funds. On the other hand, it is possible your financial institution may levy its own fees. Therefore, it is a good idea to contact your financial institution to verify the any fees they may charge. It is important to know: ● The margin requirements for maintaining any open positions in your trading account. ● In adherence to international law, Eurocom Trade will only transfer money to an account which matches your full name. Additionally, extra documents and information may be required in some cases when requesting a withdrawal.

  • 7. What is the process for opening a trading account?

    It is simple and fast to open a Eurocom Trade account. All you have to do is go to the Eurocom Trade homepage and click on the “ Login/Sign Up” button. Then, complete the information requested in the registration form. You will be required to send us documents to verify your identity and proof of residence. Once your documents have been approved, you will be ready to make your initial deposit and begin trading the various assets available on Eurocom Trade.

  • 8. What assets are available for trading with Eurocom Trade?

    We provide investors with access to a wide array of tradable financial assets on the Eurocom Trade platforms. These assets include, stocks, commodities, indices and forex pairs. Each category of instruments offer a huge range of individual assets. With literally hundreds of options, there is always opportunities to capitalize on.

  • 9. What platforms are available?

    We offer various types of trading platforms to fit your preferences. These platforms include mobile, tablet and desktop computers. The Webtrader version is the most versatile as it requires no downloads or installation and can be accessed through any web browser on all devices.

  • 10. Are my funds safe with Eurocom Trade?

    Security is one of the top priorities for Eurocom Trade. Making sure your account funds are safe is of utmost importance for us. This is why we have implemented HTTPS web protocols and SSL encryption. We also work only with the leading worldwide payment service providers to ensure your personal information and funds are never compromised.

Eurocom trade is dedicated to your trading success

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